Refund policy
Last Updated: February 24, 2026
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return:
-
The item must be in the same condition that you received it
-
Unused and unopened
-
In its original packaging
-
With proof of purchase (order number or receipt)
Due to the nature of certain health, supplement, and personal care products, items that have been opened or used cannot be returned for safety and hygiene reasons.
How to Start a Return
To initiate a return, please contact us at:
Returns must be sent to the following address:
Klydex Returns Department
30 N Gould St Ste R, Sheridan,
WY 82801 USA.
Please do not send items back without first contacting us.
Items sent without prior return approval will not be accepted.
If your return is approved, we will provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Damages and Issues
Please inspect your order immediately upon delivery.
If your item is:
-
Defective
-
Damaged
-
Incorrect
Contact us within 48 hours of delivery at help@klydex.com with clear photos of the product and packaging so we can evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
-
Opened or used supplements
-
Opened personal care or beauty products
-
Perishable goods
-
Custom or personalized products
-
Hazardous materials, flammable liquids, or gases
-
Sale items
-
Gift cards
If you are unsure whether your item qualifies for return, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
-
Return the eligible product
-
Once approved, place a new order separately
European Union – 14-Day Cooling-Off Period
If your order is shipped to a European Union country, you have the right to cancel or return your order within 14 days for any reason and without justification.
To qualify:
-
The item must be unused and unopened
-
In original packaging
-
With proof of purchase
This does not apply to opened health or hygiene-related products.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved:
-
Refunds will be issued to your original payment method
-
Within 10 business days
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at: